CREATIVE STUDIO 4 US CORP

These Terms and Conditions of Sale (“Terms”) govern every purchase order (“Order”) placed with Creative Studio 4 US Corp (“Seller”) by a buyer (“Buyer”), and form an integral part of every invoice and purchase order issued by Seller. By making full or partial payment on an Order, Buyer acknowledges having read, understood, and accepted these Terms in their entirety.

1. Product Categories

Seller offers both new products (“New Products”) and refurbished, pre-owned, or reconditioned products (“Refurbished Products”). The applicable product category for a given Order will be identified in the corresponding quotation, invoice, or PO. Certain provisions of these Terms, particularly regarding returns and warranty (Section 6), apply differently depending on the product category, as specified below.

2. Nature of Orders and Vendor Procurement

Most products offered by Seller, whether New or Refurbished, are sourced from third-party suppliers or distributors (“Suppliers”) specifically to fulfill each Order, and do not necessarily form part of Seller’s own on-hand inventory unless expressly stated otherwise.

Once full payment for an Order is confirmed, Seller proceeds to initiate procurement with its Suppliers. From that point forward, the Order becomes subject to the availability, lead times, and cancellation/return policies of such Suppliers, which are outside of Seller’s direct control.

3. Delivery Lead Time

The lead time indicated in the quotation, invoice, or PO is a good-faith estimate based on information available from the Supplier at the time the Order is confirmed. Such estimate does not constitute a guaranteed delivery date.

Seller will make commercially reasonable efforts to promptly communicate any known change to the estimated delivery time. Circumstances outside Seller’s reasonable control — including, without limitation, carrier-caused damage in transit, customs delays, manufacturer or Supplier stock shortages, or force majeure events — shall not constitute a breach of contract by Seller.

4. Acceptance of Revised Timelines

If Seller communicates a change to the originally estimated delivery time, Buyer shall have five (5) business days from such communication to notify Seller in writing of its decision to cancel the Order under Section 5 of these Terms.

If that period elapses without a written cancellation notice, or if Buyer expressly or implicitly indicates conformity with continuing the Order under the revised timeline, Buyer will be deemed to have accepted such revised timeline, which shall supersede the original timeline for all purposes under these Terms.

5. Cancellation by Buyer

Buyer may cancel its Order at no cost within twenty-four (24) hours of payment confirmation, provided Seller has not yet initiated procurement with its Supplier.

After that period, or once procurement with the Supplier has begun, any cancellation request shall be subject to the Supplier’s acceptance, whose policies may not permit cancellation of orders already in process or in transit. In such cases, the only available remedy may be a return request under Section 6.

6. Returns, Restocking Fees, and Associated Costs

Refurbished Products. Refurbished Products are sold, unless otherwise expressly stated, on a final sale basis. The applicable warranty covers exclusively manufacturing or functional defects within the period stated in the Order (typically 90 days), and does not constitute a right of return based on Buyer’s change of decision.

New Products. New Products may be eligible for return within the timeframe and under the conditions established by the original manufacturer or Supplier’s return policy, which will be made available to Buyer upon request. Returns of New Products remain, in all cases, subject to the manufacturer’s or Supplier’s acceptance and may be subject to a restocking fee and return shipping costs as set by said manufacturer or Supplier.

General provisions applicable to both categories. Any return of merchandise already shipped or in transit is subject to the discretionary acceptance of the applicable Supplier. Seller does not guarantee that a return will be accepted.

If accepted, the return may be subject to a restocking fee determined by the Supplier, as well as return freight costs to the Supplier’s facility. Such charges will be passed through in full to Buyer and deducted from the refund amount.

If the Supplier does not accept the return, Seller will not be able to process any refund on the corresponding product, given that such product will have been specifically and irrevocably acquired to fulfill Buyer’s Order.

7. Rejection of Conforming Delivery

If Buyer refuses to accept, or instructs any third party (including carriers or freight forwarders) to reject, a delivery that conforms to the Order — whether within the original timeline or any revised timeline accepted under Section 4 — such rejection shall be deemed unilateral and not attributable to Seller.

In such event, Buyer shall bear all resulting costs, including without limitation storage charges, return freight, and any applicable restocking fee, and any refund shall be limited to the amount Seller actually recovers from the applicable Supplier, if any.

8. Exclusion of Indirect Damages

Seller shall not be liable for indirect, incidental, or consequential losses suffered by Buyer, including without limitation loss of contracts, customers, business relationships, or penalties imposed on Buyer by third parties, arising from delays, cancellations, or returns occurring under these Terms.

9. Valid Communications

No modification, cancellation, timeline extension, or agreement relating to an Order shall be valid between the parties unless made in writing (email or equivalent written medium). Verbal or telephonic conversations shall not, by themselves, constitute a valid modification of these Terms or of the conditions of a specific Order.

10. Governing Law and Jurisdiction

These Terms, and any Order placed under them, shall be governed by the laws of the State of Florida, United States of America, without regard to its conflict of laws principles. Any dispute arising from these Terms or an Order shall be submitted to the competent courts of Miami-Dade County, Florida.

11. Acceptance

Confirmation of an Order, full or partial payment thereof, or continuation of the business relationship after these Terms have been communicated, constitutes Buyer’s full and unconditional acceptance of everything set forth herein.